Meet Our Team

Get to know the Northway Family, from our expert cosmetic dentists and hygienists to our friendly staff.

Our Cosmetic Dentists

Proudly Serving Grand Rapids, Cascade, & Grandville, MI

Dr. Joshua Smith

B.S., Physiology, Michigan State University | D.D.S., University of Michigan Dental School

Dr. Smith’s personal philosophy is to never stop learning. He continually adopts successful techniques and treatments as they evolve, providing his patients with the best possible care. Like Dr. Northway, Dr. Smith is committed to the best continuing education dentistry has to offer. He brings this focus on education to his patients by helping them understand the best way to care for their teeth and why it’s so important. He often uses examples, demonstrates techniques, or uses videos or brochures to help explain what needs to be done and what to expect; because of this, patients trust him. That trust often leads to a better dental care commitment.

In his own words:

"I grew up in the Grand Rapids area attending Jenison High School. After I graduated I headed to Michigan State University to study Physiology and was inspired by our family dentist to consider dentistry. I was accepted into the University of Michigan Dental School in 2002. Graduating in May of 2006, life went full speed ahead. I married my wife Mollie, whom I met at MSU, moved back to our hometown in Grand Rapids, and began my career at Northway Family Dentistry."

"Mollie and I have 3 boys. Carter was born in 2010, Beckett in 2012, and Eli in 2013. It amazes me how different all three are. Carter is our athlete who loves rock climbing, soccer, basketball, and anything Legos. Beckett is a true sweetheart who puts me to shame in front of a basketball hoop and also is the biggest MSU basketball fan I know. Eli, our youngest, just recently started downhill skiing on his own and loves animals any size. As a family, we enjoy heading up north, usually to the Torch Lake area. Our family time is most often spent on a boat in the summer, or a ski hill in the winter. Life is an adventure and I look forward to the continued memories that will be coming my way."

“I like making people happy with their smile again.” - Dr. Smith

"I love that Dr. Smith explains what he is doing and how each procedure works. I wouldn’t go anywhere else.” – Sara K., patient
“The whole staff has always been very helpful. Dr. Northway is simply the best. Our family would not consider going anywhere else.” – Robert N., patient

Dr. Tom Northway

B.S., Kenyon College, Ohio | D.D.S., University of Michigan Dental School

While he is talented at cosmetic care, Dr. Northway's passion is promoting a foundation of good dental health, preserving strong, beautiful teeth for a lifetime. Dr. Northway continuously evolves with emerging dental techniques in order to provide his patients with the best options. He works with dentists at the top of the field, evaluating new improvements for solid success rates, affordability, and comfort. Technology plays an important role in Dr. Northway’s practice, and his patients benefit from advanced treatments not available elsewhere in the region.

In his own words:

"I was born in Saginaw and started my own practice in Grandville in 1979. I married my wife, Diane St. Claire, in 1981 and we had our only child Emelyn in 1984. My interests include golf, skiing, sports, exercising, and reading. I also have a passion for whatever dog is in my life at the time. I've always been a sucker for large dogs and my current breed is a Leonberger, a beautiful gentle giant from Germany."

"I am proud of and blessed by both of the women in my life. My wife Diane, a lawyer, loves working in the juvenile court system representing neglected and abused children. Her dedication and commitment to these kids have improved the lives of many. My staff frequently teases me about having the perfect daughter. While that is an exaggeration, it's not a big one. She is my favorite ski and golf buddy, and she thoroughly enjoys challenging me. Like her mother, she has a love of opera and clothes. She met another young woman in graduate school and in 2013 the two founded "of mercer," an online clothing company for working women. In the fall of 2015, they opened their first brick and mortar store in midtown Manhattan. She's been a joy to watch grow up."

American Dental AssociationMichigan Dental Association through 2018 • Kent County Dental Society • American Academy of Computerized Dentistry • American Academy of Dental Sleep MedicineInternational Congress of Oral Implantologists

Dr. Kelly Reinhardt

B.S., Chemistry, University of Detroit Mercy | D.D.S., University of Detroit Mercy

Dr. Reinhardt takes great pride in her career as a dentist and the opportunity it provides her to give back to and serve the community in which she grew up. Dr. Reinhardt is committed to providing the highest quality of care to her patients through continuous education in order to ensure that she provides her patients with the most current and effective dental techniques.

In her own words:

“I grew up in the Grand Haven area attending Grand Haven High School. I continued my education at the University of Detroit Mercy, receiving a bachelor’s degree in Chemistry. After achieving my bachelor’s degree, I continued my education at the University Of Detroit Mercy School of Dentistry. Throughout my scholastic career, I have excelled both academically and athletically. But upon graduation from dental school, I ultimately achieved my goal of becoming a dentist and returning to West Michigan to serve the community I grew up in.”

“I have always had the passion to give back to the community. Throughout my collegiate career, I held several leadership positions that allowed me to organize and direct events in which I was able to serve the local community and even led multiple mission trips to underserved countries in order to provide free dental care to the local civilians. In my spare time, I enjoy staying active in the gym and spending time with my family, friends, and dog and taking in all of the things West Michigan has to offer.”

10/10 best dentist office I have ever had! They are quick and professional. Super friendly and great with my kids, too. – Jennifer D., patient

Our Hygienists

“The hygienist that cleaned my teeth was very sweet, kind and friendly and did not hurt me one bit!” – M. Johnson

Our Hygienists

Pam, RDH

Patients of Dr. Northway are likely familiar with Pam. She’s worked with him since 1986, making her the unofficial “den mother” of the group. From her experience, she knows that most patients have at least some level of nervousness about being at the dentist.

Pam says she often congratulates new patients on just making it to the chair. “Even if we don’t get a lot done in that first visit,” says Pam, “we can at least start to build a relationship. I want them to know I’ll take care of them as I would my own family or friends.”

Pam enjoys the emphasis on education at Northway Family Dentistry. “This is an office where I’m pushed to stay on the top of the profession,” says Pam.

Ginger, RDH

Ginger has been working with Dr. Northway since 1991.

She credits the office’s emphasis on education as one reason she loves working here. “We are constantly evolving, looking for advanced technology, better service, more efficiency,” says Ginger.

“Every five years there is a completely new set of technology and treatments available, and we have to keep up.”

Ginger stays on top of the field through seminars, lectures, in-office consultations and educational staff meetings.

“My hygienist was great! She kept asking me if I was comfortable and kept things moving as I had somewhere else to get to.” - Kay S., patient
“I have always received excellent care and would highly recommend his office to any of my friends and relatives.” – Judy F.

Michelle, RDH

Michelle began her dental career as a chairside dental assistant before deciding to pursue hygiene school. After graduating in 2013, she joined our dental family. She enjoys the team atmosphere and loves working with doctors who are constantly keeping up with technological advancements. Michelle is married and has one lovely daughter (Olivia), as well as a Boston terrier named Barley. She spends her summers going on camping and boating adventures.

Amber, RDH

We welcome Amber, the newest member of Northway Family Dentistry’s team! Amber graduated from KVCC in 2013. Amber’s favorite thing about working at Northway Family Dentistry is our friendly team and the fact that everyone puts patient care as their number one priority. Amber spends her free time going to Tigers baseball games and spending time with her nieces and nephew.

"The hygienist (Amber) as well as the dentist were helpful, informative, and kind. They were understanding of concerns from past places where I have been cleaned and treated....places that were not great and caused me great pain. They didn't just give me a hard time about imperfections, but rather offered solutions, possible costs, and a plan for my future oral health." - Gabriel N.

“Great place, great staff. my whole family likes it here” – Shaun C.
“The professional staff is not only friendly, but are patient with your uneasiness, and help you relax.” – Michelle S.

Kelsey, RDH

Kelsey graduated from GRCC dental hygiene program in 2017.

“What I like best about my job is caring for my patients and providing them with the best care possible.”

Kelsey loves that every team member truly cares about our patients- long time patients and new! Kelsey’s hobbies include spending time outdoors, boating, going to country music concerts, and most importantly spending time with friends and family.

Kaitlyn, RDH

Kaitlyn graduated from Lansing Community College in 2014, and the University of Michigan in 2016 with a bachelor’s degree in Dental Hygiene. Kaitlyn joined our hygiene team in 2018. She likes the team atmosphere of Northway Family Dentistry and enjoys providing patient-focused care. Kaitlyn and her husband welcomed their first child, a son, into their family in February 2019.

Our Dental Assistants

“...I have the upmost confidence in Dr. Northway & his staff to get my smile back to where it should be!” – Lynn R.

Our Dental Assistants

Jackie, Dental Assistant

Jackie has long been a familiar face at Northway Family Dentistry. She joined the staff in 1990! Cross-trained like the other members of the staff, Jackie assists both doctors with procedures, taking impressions and X-rays, sterilization, lab work, scheduling, treatment planning, and various other duties. With more than 25 years of experience, Jackie knows how to make patients comfortable.

“I am usually a patient at Cascade but was able to get in promptly at Grandville. The staff is always friendly and courteous. I appreciate being able to see Jackie and Dr. Smith within a day." - Kim B.

Melanie, Dental Assistant

Our dental assisting team wouldn’t be the same without Melanie! She has been a registered dental assistant since June of 2018, graduating from GRCCs dental assisting program. She loves the team atmosphere at Northway Family Dentistry. Melanie is very proud of her golden doodle puppy Millie. She spends her free time camping, kayaking in the summer, and spending time with her fiancé.

“His whole office is all about giving good care.” – Joel L.

Amy, Dental Assistant

Amy is Dr. Smith's chairside assistant. She has been an assistant since graduating from GRCC in 1992, she joined our team in 2018. Amy has two kids; one daughter in college and a son in high school. You will find Amy watching her son play baseball, camping, gardening, or hanging out with her friends and family.

Our Office Staff

Laura, Treatment Coordinator

Our patients can trust that their treatment plan will be well coordinated and will be thoroughly explained to them by Laura. She schedules the appropriate appointments and handles questions before, during, and after treatment. Laura has been with Northway Family Dentistry since 2000, with more than 30 years in the industry overall, so she knows which questions to ask and how to solve any problem that comes her way.

“I was really impressed by the office, and by how friendly and professional all the staff were. I look forward to my next visit!” – Bev M.
“I really think the people who work in the office and the dental assistance are very kind and know their job.” – Dale W.

Lindsey, Front Office

Lindsey joined our team in 2014 with ten years of assisting experience. Working chairside with both Dr. Northway and Dr. Smith, she used her experience with her 6 kids (yes, 6!) to connect with our little patients in a special way. In early 2019 Lindsey moved to our front office team! Her extensive clinical background has made her transition seamless. When Lindsey isn’t at the office scheduling and greeting patients, you will find her cheering her kids on (playing basketball, soccer, and football!). She also enjoys gardening, cooking, and “thrifting.”

Elizabeth, Registered Dental Assistant

Elizabeth works with Dr. Northway, specifically assisting him with restorative dental procedures such as crowns, implants, and veneers. She joined the team at Northway Family Dentistry in 2003 and loves its family atmosphere. Elizabeth and her husband, Tom, have two handsome young boys. She is dedicated to providing outstanding patient care.

“I had a two and one half hour appt for some extensive work. I received outstanding professional care with a detailed explanation regarding the work being done. Dr. Northway and Elizabeth were at all times concerned about my comfort while accomplishing the work I needed. I appreciate the outstanding care and treatment." - Thelma H.

“My final look at the end of all the appointments couldn't be better. Dr Northway, Elizabeth in addition to everyone in the office deserve a huge thank you from me.” – Paul H.